Returns

We sell factory-sealed Pokémon TCG product, so our return policy protects that seal for every buyer.

What can be returned

Unopened, factory-sealed items only. Shrink wrap, seals, and case tape must be intact and undamaged.
The item must be in the same condition it shipped in.
Request a return within 7 days of delivery.

What can't be returned

Opened product. That includes items with torn, cut, or re-taped shrink wrap or seals.
Sealed cases that have been opened or had the case tape cut
Individual booster packs, once delivered
The free first-order booster pack (it's a gift)
Items damaged after delivery

Because pack contents are random, we can't offer refunds or exchanges based on pulls.

How to start a return

Email sales@sdatesealed.com with your order number and the reason for the return.
Wait for return approval and instructions. Please don't ship anything back before it's approved.
Ship the item back well packed. The buyer pays return shipping. We recommend a tracked, insured service.

Inspection & refunds

We inspect every return when it arrives. If the item is still factory-sealed and untampered, we refund the original payment method within 5 business days.
Original shipping charges are not refunded.
No restocking fee.
A return that fails inspection (opened, resealed, damaged, or a swapped item) is sent back to you at your cost, with no refund.

Damaged in transit or our mistake

If your order arrived damaged, or we sent the wrong item, we'll make it right. Email sales@sdatesealed.com with photos within 48 hours of delivery. We'll arrange a replacement or a refund. We cover return shipping in these cases.